Paige
Veterinary · AI Operations
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Purpose-built for independent vets

The AI teammate every independent vet clinic deserves.

Paige answers every call, triages true emergencies to your on-duty vet, chases overdue vaccinations, runs repeat scripts and follows up after surgery — so your front desk can look after the animals and owners in the room.

  • • Deploys alongside your practice management system
  • • Australian voice, trained on vet workflows
  • • Escalates to your on-duty vet — never guesses clinical calls
app.paige.vet / newstead-animal-hospital
Owner's snapshot
Today at Newstead Animal Hospital
Paige online
Calls handled
142
Bookings made
38
Emergencies
3
Hours saved / wk
22
08:30
Bella (Labrador)
Dr Nguyen · Vaccination C5
in consult
09:15
Max (Border Collie)
Dr Patel · Post-desex check
next
10:00
Luna (Ragdoll)
Dr Nguyen · Thyroid recheck
booked by paige
10:45
Milo (Rabbit)
Dr Reyes · Dental exam
confirmed
updated 12s ago
Before Paige · With Paige

What changes in the first month.

Front-desk hours on the phone / week
Before
34 hrs
With Paige
12 hrs
Missed calls / week
Before
48
With Paige
0
No-show rate
Before
16.4%
With Paige
9.1%
Overdue vaccinations chased
Before
manual, patchy
With Paige
auto, weekly
After-hours emergencies triaged
Before
voicemail
With Paige
P1 to on-duty vet
The modules

One AI teammate, six quiet superpowers.

Each card below is one thing Paige quietly handles for the clinic — running on sample data from real independent Australian practices.

Front Desk

Answers every call, books every appointment

Paige answers every inbound call in a natural Australian voice. She books appointments straight into your calendar, answers the everyday questions and takes proper messages when a vet or nurse is needed.

Live call · 8:42amSarah, Bella's mum
Sarah
Hi, I'd like to book Bella in for her yearly vaccination — she's a 4-year-old lab.
Paige
Lovely — Bella's due her C5 booster this month. Dr Nguyen has Thursday 9am or Friday 2pm. Which suits?
Sarah
Thursday 9am. Also — can I grab a refill of Milo's arthritis meds?
Paige
Absolutely. I'll pop Milo's Meloxicam refill in for Dr Nguyen to approve — you'll get a text when it's ready.
Booked · Thu 9:00am Refill queued
Today so far
Appointments booked
12
Everyday questions answered
34
Refills queued for vet approval
5
Messages passed to the vet team
3
Live · Riverside Vet Clinic, Richmond VIC
Phone Triage

Spots emergencies before you pick up

Paige applies your clinical triage criteria to every caller in real time — flagging true emergencies (toxin ingestion, laboured breathing, trauma, seizures) and getting them straight to your on-duty vet, while routine callers are booked normally.

EmergencyEscalating · 7:12am
Rusty · 18kg Kelpie · ate ~200g dark chocolate an hour ago
Sarah
He got into the pantry — I think it was a whole block. He seems okay but I'm really worried.
Paige
That's a toxic dose for his weight — this is an emergency. Please head to us straight away, 12 Kingsford Smith Dr. I'm calling Dr Patel now.
Dr Patel
On my way in. Prep charcoal + IV fluids. ETA 8 min.
Toxin identifiedDose above thresholdOn-duty vet paged
Other callers this hour
P1
Rusty (Kelpie) — chocolate ingestion 1h ago
Subiaco WA
P2
Coco (Cocker) — vomiting + lethargy overnight
Surry Hills NSW
P3
Luna (Ragdoll) — itchy ear, not distressed
Newstead QLD
P2
Milo (Rabbit) — off food since morning
Richmond VIC
Live · Newstead Animal Hospital, Newstead QLD
Recalls

Keeps vaccinations and check-ups on track

Paige quietly works through your due and overdue list every week — annual health checks, C5/F3 boosters, dental cleans, flea/tick/worming — with a warm, on-brand tone. Owners rebook directly with her.

Bella (Labrador)
C5 vaccination overdue 12d
rebooked
Otis (DSH cat)
Annual health check due
reminded
Ziggy (Cavoodle)
Dental clean recommended
reminded
Coco (Beagle)
Flea/tick 45d overdue
rebooked
Nala (Burmese)
F3 vax overdue 22d
no reply · retry
184
reminders sent
41
rebooked
$6.8k
recovered
Live · Bayside Family Vet, Sandringham VIC
Repeat Scripts

Handles repeat script requests

Owners request their ongoing meds through Paige — voice, SMS or web. She checks last dispense date, confirms weight/dose notes, queues it for a vet to approve, and pings the owner when it's ready.

Milo (Staffy, 11)awaiting vet approval
Meloxicam 1.5mg/ml · arthritis
Requested by Sarah W.
Luna (Ragdoll, 13)approved · ready to collect
Felimazole 2.5mg · thyroid
Requested by Ben O.
Rocky (Golden, 9)queued
Apoquel 16mg · atopy
Requested by Priya K.
Poppy (Cavoodle, 7)awaiting vet approval
Fluoxetine 20mg · anxiety
Requested by Tom B.
Why Paige queued this: Milo's last Meloxicam refill was 27 days ago on a 30-day supply — an expected repeat, not a new script.
Live · Coastline Vet Surgery, Cottesloe WA
Post-Op & Results

Follows up after every surgery and lab

Paige checks in after surgery, dental procedures and new medications. She relays vet-approved lab results in plain English, and flags any concerning owner responses straight back to the clinical team.

Day 2 after Max's desex
Paige
Hi Kate — how is Max doing after Monday? Eating, drinking, keeping the cone on?
Sarah
He's bright, eating normally, but the incision looks a little red today.
Paige
Thanks for the photo. I'm flagging this to Dr Reyes — she'll call you within the hour.
Passed to Dr Reyes
Luna's thyroid results
Paige
Good news — Luna's T4 came back in range. Dr Nguyen wants to keep the current dose and recheck in 3 months. Shall I book early March?
Sarah
Yes please — mornings work best.
Paige
Booked · Wed 4 Mar, 9:30am with Dr Nguyen. I'll send a reminder the day before.
Recheck booked
Live · Old Port Veterinary, Port Adelaide SA
Reactivation

Gently wins back lapsed patients

A gentle, on-brand campaign to pets who haven't been in for 12+ months. Paige checks the record, personalises the message, and books directly — no generic blasts, no discount begging.

A text Paige sent to Jamie
Hi Jamie — we haven't seen Rusty at Highland Vet since his C5 last October. Is he due for a check-up? Dr Patel has a few spots this week — reply YES and I'll find one that suits.
Rusty (Kelpie) · last seen 14 mo ago
Jamie · Subiaco WA
opened · replied
Pepper (Groodle) · last seen 18 mo ago
Mia · Surry Hills NSW
opened
Biscuit (DSH) · last seen 22 mo ago
Alex · Newstead QLD
no reply
Archie (Whippet) · last seen 13 mo ago
Sam · Richmond VIC
booked ✓
312
reached
58
replied
22
rebooked
Live · Highland Vet Practice, Toowong QLD
Plays nicely with what you already use

Sits on top of your stack — never replaces it.

Paige connects to your practice management system, reminders channels, payment tools and lab providers so the front desk workflow you already trust stays intact.

Practice management
  • ezyVet connected
  • RxWorks connected
  • VisionVPM connected
  • OpenVPMS connected
  • AVImark connected
Reminders & comms
  • SMS gateway connected
  • Email (Postmark/SES) connected
  • PetsApp-style portals connected
Payments & claims
  • Tyro Health connected
  • Stripe Terminal connected
  • Pet insurance partners connected
Diagnostics
  • IDEXX in-house connected
  • ASAP Laboratories connected
  • Gribbles Vet connected
Designed impact

Built to move the numbers that matter for independent vets.

Missed calls
0
Every inbound answered — day, night, weekends.
No-show reduction
44%
From 16.4% to 9.1% with layered reminders and confirmations.
Recovered / month
$6,820
Revenue previously lost to lapsed pets and un-chased recalls.
Front-desk time back / wk
22 hrs
Time your team spends with animals instead of on hold.
Book a 30-min call

See Paige running on your clinic's data.

Thirty minutes. I'll walk you through what your version of Paige would answer, book and triage on a real morning at your clinic — no slide deck.